VoiceCleaner AI Privacy Policy

Last updated: November 3, 2026. This policy covers VoiceCleaner AI at https://voicecleaner.ai/, the Android app Voice Cleaner: Noise Reduction (ai.voicecleaner.app), and related account, audio/video processing and purchase services. We process browser or device information, language, referring pages, request times and network information to operate, secure and improve these services.

Some features require an account. We process your email address, account identifiers and, if you choose Google sign-in, the profile information Google provides, such as your name, email and profile image. We also process purchase and verification information to supply credits and subscription benefits. We do not store full payment card numbers.

We use account and authentication information to register and sign you in; selected audio/video, confirmed recordings and processing results to carry out your requests; and task, credit and transaction records to provide history, support and prevent abuse. Google Play purchase identifiers, purchase tokens and subscription status are processed by our backend to verify App purchases and manage benefits, renewals and refunds. Payment providers handle payment details under their own policies. Emails and other information you send us are used to respond to your requests.

Ordinary uploaded files and processed results are retained for 1 day on every plan. Custom voice uploads are kept until deleted for paying users, including one-time purchasers; free users' custom voices are kept for 1 day.

We use service statistics and diagnostics to understand usage, reliability and errors. These may involve account, device, session or operation identifiers and are not necessarily anonymous. Reports may be aggregated. Website analytics, including Google Analytics and Microsoft Clarity, are separate from the App’s optional diagnostics. In the App, Alibaba Cloud SLS technical diagnostics start only after you agree. You may decline without losing service features, or change your choice in My account or the App privacy page. Withdrawing stops new optional collection and clears unsent App logs; it does not itself erase data already received.

We apply reasonable technical and organizational safeguards, including encrypted transport and access limited to authorized personnel and service providers who need the data for their work. Hosting, storage, audio-processing, authentication and payment providers process relevant information to deliver the requested service. These include Google for sign-in and Google Play purchase verification, Alibaba Cloud for App diagnostics, and Microsoft for website Clarity analytics. No transmission or storage system is completely secure. Data may be processed internationally under applicable data protection requirements.

The website uses cookies, local storage and similar technologies for sign-in, preferences and analytics. Google Analytics and Microsoft Clarity may receive device/session identifiers, IP or network information, page interactions and browsing information; these data can relate to a person or device. Clarity supports interaction analysis and session replay and provides data-masking controls. Website technologies follow their applicable notices and browser controls; they are not controlled by the App’s optional diagnostics switch. The App stores your SLS diagnostics choice locally. App SLS logs exclude email, passwords, verification codes, authentication/payment credentials, filenames, media URLs and media content. See Microsoft’s privacy statement at https://privacy.microsoft.com/privacystatement and Google’s at https://policies.google.com/privacy. Browser cookie restrictions may affect some website functions.

If our business is acquired, reorganized or merged, relevant account, service and other personal data may be transferred where permitted by law, subject to appropriate safeguards and notice when required. We may also disclose information when legally required, to protect rights and safety or to investigate fraud. We do not treat a business transfer as permission to use personal data for unrelated purposes without a valid legal basis.

We do not sell personal information or provide user content to advertising networks.

You can view your account and service information through the available account features. To request access, correction, portability or deletion where applicable, email [email protected]. The App also provides an account deletion request in My account. We may verify ownership before acting. A submitted deletion request is not a confirmation that every record has already been erased; necessary transaction, security or legal records may be retained. Deleting an account does not cancel a Google Play or website subscription: manage cancellation through the original billing channel.

Depending on your location and applicable law, you may request information about your personal data, access, correction or deletion, and exercise applicable objection, restriction, consent withdrawal or opt-out rights without unlawful discrimination. California residents may contact [email protected] to make a request or ask about disclosure practices. We assess requests under applicable law and explain any verification requirements or lawful retention exceptions.

We do not operate a blog comment system. We do process and store audio, video, recordings you choose to submit and the resulting outputs as needed to provide the service. Selecting or previewing a local file in the App does not itself upload it; upload begins after you request processing and the required checks pass. File availability follows the expiry displayed for each result and the applicable VC account policy; an expiry or removal from history does not necessarily mean immediate physical erasure. We retain account, transaction and security data only as needed for the service and applicable legal obligations. App SLS diagnostic logs are retained for 14 days. The App uses one shared logstore for production and test environments, distinguished by an environment field. This period does not apply to media or account records. Website Clarity data follow Microsoft’s applicable retention controls and privacy terms.

We may update this policy to reflect our services and legal requirements and will identify revisions by the date above. We will provide further notice or request consent when required for material changes. Merely updating this page does not opt you into the App’s optional analytics.

For questions about this policy, account deletion or other privacy requests, contact us at the address below.

Email: [email protected]